How do I change my security questions?

To change your user account security questions, follow these steps: 

    1. Sign in to your user account.
    2. Click on your name at the top right corner of your Dashboard.
    3. Select "My user account" from the list.
    4. Click on "Security questions" tab.
    5. Go to the questions you want to change and pick new ones from the list. Check the "Display" box and write your answers in the fields below.
    6. Click on "Save".


Tip: When you select your five security questions and answers, make sure to pick the ones that you will easily remember in the future. Your favourite magazine or movie might change in time; however, names of relatives or childhood friends usually don’t. To avoid sign in errors, remember the precise spelling of your answers, and if you used capital letters. 


Important: Do not share your security answers with anyone. Sharing user account information such as your security answers could result in the suspension of your account in accordance with Job Bank’s Terms of Use.

Was this answer helpful?  Yes  No

Thank you for your feedback.

Date modified: