How do I reset my employer user account password?

If you cannot sign into your employer user account because you forgot your password, you can reset it by following these steps:

    1. Go to Job Bank for Employers and click on "Forgot my password", located under the "Sign in" button.
    2. Enter the email you used when you created your user account. Click on "Continue".
    3. Enter the confirmation code sent to your email inbox. Click on "Continue".
    4. Answer your security question. If you do not remember the answer, click on "Get a different question" and answer it. Make sure to write the answer exactly as you spelled it when you initially created your account. Note that the answer field is case sensitive. You can verify your answer by  checking the "Display" box. Click on "Continue".
    5. Enter your new password in the two required fields, and click on "Reset my password".
    6. Click on "Please sign in".
    7. Sign in using the same email address and your new password.


Important: Your user account is private. You must create your own user account with your own credentials and keep your sign-in information confidential, as per Job Bank's Terms of Use


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